RITEGIVING

Driven by Kindness, United by Purpose

VOLUNTEER POLICY

Effective Date: June 30, 2026

Welcome to RiteGiving

Our volunteers are the heart of everything we do. By sharing your time, talents, and compassion, you help connect generosity with those who need it most — strengthening communities across Jamaica and beyond. This Volunteer Policy outlines the expectations, responsibilities, and standards for everyone who volunteers with RiteGiving.

Please read this policy carefully before beginning your volunteer service. By participating as a RiteGiving volunteer, you agree to the terms set out below.

1. Purpose

This Volunteer Policy establishes the standards, rights, and responsibilities that govern all volunteers associated with RiteGiving. It is designed to:

  • Create a safe, inclusive, and rewarding volunteer environment

  • Protect volunteers, users, campaign creators, donors, and beneficiaries

  • Ensure consistent, professional conduct that reflects RiteGiving's values

  • Comply with applicable Jamaican laws and regulations

2. Our Mission

RiteGiving is a Jamaican crowdfunding platform dedicated to helping individuals, families, communities, charities, churches, schools, and nonprofit organizations raise funds for meaningful causes. Our platform is built on the principle that every act of generosity — no matter how small — can transform lives.

Volunteers are central to this mission. By contributing your time, skills, and compassion, you help bridge the gap between those who want to give and those who need support most.

3. Eligibility

Anyone may apply to volunteer with RiteGiving, provided they:

  • Are at least 18 years of age, or have written parental or guardian consent if under 18

  • Complete the RiteGiving volunteer application process

  • Agree to abide by this policy and all related RiteGiving policies

  • Demonstrate honesty, professionalism, and respect

  • Meet any additional role-specific requirements

Certain roles may require identity verification, reference checks, background screening, or interviews where appropriate and permitted under Jamaican law.

4. Volunteer Roles

RiteGiving offers a variety of volunteer opportunities, including but not limited to:

  • Community Outreach & Awareness

  • Campaign Promotion & Storytelling

  • Event Assistance & Coordination

  • Fundraising Support

  • Social Media Ambassador

  • Content Writing & Copyediting

  • Graphic Design & Visual Content

  • Photography & Videography

  • Administrative & Operational Support

  • Technical Support

  • Translation & Language Services

  • Community Moderation

  • Customer & Donor Assistance

  • Charity & NGO Partnership Support

Roles and responsibilities may evolve based on organizational needs and platform growth.

5. Volunteer Expectations

All RiteGiving volunteers are expected to:

  • Treat every individual — regardless of background — with dignity and respect

  • Act with honesty and integrity in all activities

  • Represent RiteGiving professionally at all times

  • Follow all instructions provided by volunteer coordinators

  • Respect cultural, religious, and personal differences

  • Maintain strict confidentiality regarding all sensitive information

  • Protect the privacy of donors, users, and beneficiaries

  • Complete assigned tasks responsibly and on time

  • Communicate proactively if unable to fulfil a commitment

  • Comply with all applicable Jamaican laws and regulations

6. Code of Conduct

Volunteers must never:

  • Harass, threaten, bully, or discriminate against any person

  • Use offensive, abusive, or inappropriate language or imagery

  • Misrepresent RiteGiving or make statements on behalf of the organization without authorization

  • Collect donations outside of officially approved RiteGiving channels while representing RiteGiving

  • Request personal gifts, payments, or compensation from users, donors, or campaign creators

  • Disclose confidential or sensitive information to unauthorized parties

  • Engage in any fraudulent, deceptive, or dishonest practice

  • Use RiteGiving branding, logos, or materials without written permission

  • Misuse volunteer access, credentials, or system privileges

Violations of this Code of Conduct may result in immediate suspension or termination of volunteer status and, where applicable, referral to the relevant Jamaican authorities.

7. Confidentiality

In the course of volunteering, you may have access to confidential information, including:

  • Personal user information

  • Campaign details and financial data

  • Internal communications and business strategies

  • Donor identities and contribution records

This information must be kept strictly confidential and must not be disclosed, shared, or used for any purpose outside of your approved volunteer duties.

Confidentiality obligations remain in full effect after your volunteer service ends.

8. Privacy

Volunteers must comply with RiteGiving's Privacy Policy and all applicable provisions of the Jamaican Data Protection Act 2020.

Personal information accessed during volunteer activities may only be used for approved volunteer purposes and must be handled with the highest degree of care and discretion.

9. Conflict of Interest

Volunteers must promptly disclose any situation that could create — or appear to create — a conflict between their personal interests and the interests of RiteGiving. Examples include:

  • Promoting competing fundraising platforms while representing RiteGiving

  • Personally benefiting from volunteer decisions or access

  • Favouring campaigns involving close family members or business associates without disclosure

Undisclosed conflicts of interest may result in removal from volunteer service.

10. Child Protection

Any volunteer working with or around minors must:

  • Follow all RiteGiving child safeguarding procedures

  • Maintain appropriate professional boundaries at all times

  • Avoid any form of inappropriate communication with children

  • Immediately report any concerns about child welfare or safety to RiteGiving and the appropriate Jamaican authorities

RiteGiving is committed to the safety and dignity of every child.

11. Health & Safety

Volunteers are expected to:

  • Follow all health and safety instructions provided by RiteGiving

  • Report accidents, injuries, or unsafe conditions immediately

  • Avoid unnecessary personal risks while performing volunteer duties

  • Use any equipment safely and responsibly

  • Cease any activity that appears unsafe and report it promptly

12. Online Volunteers & Digital Security

Volunteers working in digital or online capacities must:

  • Protect all account credentials and login information

  • Use secure internet connections whenever handling RiteGiving-related activities

  • Never share passwords or access credentials with any unauthorized person

  • Adhere to all digital security and data protection policies

  • Refrain from attempting unauthorized access to any systems or accounts

13. Social Media Guidelines

Volunteers are encouraged to promote RiteGiving positively and authentically. However, volunteers must not:

  • Share confidential or non-public information on any social platform

  • Present personal opinions as official RiteGiving positions or statements

  • Publish misleading, inaccurate, or defamatory content

  • Post content that could damage RiteGiving's reputation or the trust of our community

When in doubt about what is appropriate to post, consult your volunteer coordinator before publishing.

14. Volunteer Recognition

RiteGiving deeply values every volunteer's contribution. Recognition may include:

  • Volunteer Appreciation Certificates

  • Digital Badges and Profile Recognition

  • Volunteer Awards and Honours

  • Public acknowledgement on RiteGiving platforms

  • Letters of Recommendation (where applicable)

  • Opportunities for leadership or advanced volunteer roles

Recognition is awarded at RiteGiving's discretion based on contribution, dedication, and impact.

15. Expenses & Compensation

Volunteer service with RiteGiving is unpaid unless otherwise agreed in writing.

Pre-approved, reasonable out-of-pocket expenses may be reimbursed where:

  • Written approval was obtained from RiteGiving prior to the expense being incurred

  • Original receipts or documentation are provided

  • Submissions are made within the timeframe specified by RiteGiving

Reimbursement is subject to RiteGiving's available resources and expense policies.

16. Volunteer Hours

Where required, volunteers must accurately record and report their volunteer hours using RiteGiving's approved process.

Falsifying or misrepresenting volunteer hours is a serious violation of this policy and may result in immediate removal and further action.

17. Intellectual Property

Materials created by volunteers specifically for RiteGiving in the course of their volunteer duties — including but not limited to graphics, articles, videos, training content, marketing materials, and designs — may be deemed the intellectual property of RiteGiving unless otherwise agreed in writing prior to creation.

Volunteers are encouraged to discuss intellectual property arrangements with their coordinator before commencing creative or technical work.

18. Equal Opportunity & Inclusion

RiteGiving is proud to welcome volunteers from all walks of life. We do not discriminate on the basis of race, ethnicity, nationality, disability, age, sex, gender identity, religion, or any other protected characteristic.

We are committed to creating an inclusive, respectful, and accessible volunteer environment where every individual can contribute meaningfully and feel valued.

19. Reporting Concerns

Volunteers are encouraged to speak up. If you witness or experience any of the following, please report it to RiteGiving immediately:

  • Unsafe or hazardous behaviour

  • Harassment, bullying, or discrimination

  • Suspected fraud or financial misconduct

  • Abuse or mistreatment of any individual

  • Data breaches or privacy violations

  • Policy violations

  • Conflicts of interest

All reports will be reviewed promptly and handled as confidentially as circumstances permit. RiteGiving does not tolerate retaliation against anyone who raises a genuine concern in good faith.

20. Ending Volunteer Service

Volunteer service may conclude under the following circumstances:

  • The volunteer chooses to resign

  • The volunteer project or assignment concludes

  • The volunteer becomes inactive without prior notice

  • The volunteer breaches this policy or any related RiteGiving policy

  • RiteGiving determines that the role is no longer required

RiteGiving reserves the right to suspend or terminate a volunteer's participation at any time, with or without notice, where it deems this necessary to protect the platform, its users, or the integrity of the volunteer programme.

21. No Employment Relationship

Volunteering with RiteGiving does not create any employment, partnership, agency, or contractor relationship between the volunteer and RiteGiving.

Volunteers are not employees and are not entitled to wages, employee benefits, statutory entitlements, or guaranteed future opportunities under Jamaican labour law, unless expressly agreed otherwise in writing.

22. Policy Updates

RiteGiving may update this Volunteer Policy at any time to reflect improvements in volunteer management, changes to applicable laws, or updates to our services.

Volunteers will be notified of significant changes where reasonably practicable. Continued volunteering following any update constitutes acceptance of the revised policy.

23. Contact

For questions about this policy or volunteering with RiteGiving, please contact our Volunteer Team through the official contact channels listed on RiteGiving.com.

We are here to support you every step of the way.

Thank You for Volunteering with RiteGiving

Your kindness, dedication, and willingness to serve help bring hope, support, and opportunity to people and communities across Jamaica. Together, we can make a lasting difference — one act of generosity at a time.

RiteGiving.com  |  Driven by Kindness, United by Purpose